Medivault - A Platform to Access and Manage complete health history Anywhere
I designed a platform that brings all your health records: reports, scans, prescriptions, and medical summaries into one accessible place.
Sept 2024 - Nov 2025
Role
Product Designer
Role
Product Designer
Service
UX Research, UX Design
Service
UX Research, UX Design
TEAM
3 Designers
TEAM
3 Designers
Work Details
Overview
Healthcare applications carry an unusual design burden, the stakes of getting it wrong are rarely just inconvenient. This project was a full redesign of an existing healthcare platform serving two fundamentally different user groups: patients managing their own health journeys, and the clinical professionals responsible for their care.
The challenge wasn't simply improving usability, it was designing a single product coherent enough to serve both, without compromising the efficiency that professionals depend on or the clarity that patients need.
Healthcare applications carry an unusual design burden, the stakes of getting it wrong are rarely just inconvenient. This project was a full redesign of an existing healthcare platform serving two fundamentally different user groups: patients managing their own health journeys, and the clinical professionals responsible for their care.
The challenge wasn't simply improving usability, it was designing a single product coherent enough to serve both, without compromising the efficiency that professionals depend on or the clarity that patients need.
Work Details
The Problem
Medical records in traditional healthcare settings are fragile by design, physically misplaced, damaged over time, inconsistent across providers. For patients, this means critical information is unavailable precisely when it matters most: emergencies, referrals, transitions between care. For clinicians, it means time lost chasing records instead of delivering it. The core problem wasn't storage. It was reliability, ensuring the right information exists, in the right form, at the right moment.
Medical records in traditional healthcare settings are fragile by design, physically misplaced, damaged over time, inconsistent across providers. For patients, this means critical information is unavailable precisely when it matters most: emergencies, referrals, transitions between care. For clinicians, it means time lost chasing records instead of delivering it. The core problem wasn't storage. It was reliability, ensuring the right information exists, in the right form, at the right moment.
Work Details
Research
This research-intensive project brought together quantitative and qualitative methods, including interviews, contextual inquiry, and card sorting, to uncover user needs, behaviors, and insights that shaped the product experience.
This research-intensive project brought together quantitative and qualitative methods, including interviews, contextual inquiry, and card sorting, to uncover user needs, behaviors, and insights that shaped the product experience.
Work Details
Key Findings
Work Details
Stakeholders Journeys
We studied stakeholders journey based on our findings including the key stages to understand their pain points and define opportunity areas.
Work Details
Solution
A unified & role-based health records portal, a single platform through which patients and clinical professionals access and manage medical information from anywhere.
Rather than building separate products for each user group, the experience adapts by role: patients see a clear, personal view of their health journey, while professionals get the clinical depth and efficiency tools they need. One system. Two experiences. Zero compromise on either.
Work Details
Features
1. Role-based experience routing — one login, three entirely different products tailored to each stakeholder.
2. Unified verification layer — every record is authenticated before it enters the system, making the platform a trusted clinical source, not just storage.
3. Cross-institutional record access — patients, hospitals, and labs all looking at the same record, in the same place, for the first time.
4. Nominee access — a patient can designate someone to access their records on their behalf, designed specifically for emergencies.
5. Real-time notifications — every upload, verification, and record update triggers the right alert to the right stakeholder, closing the manual follow-up gap entirely.
Work Details
Business Impact
📈 Improved patient retention and loyalty
⚡ Reduced operational inefficiencies and repetitive processes
🔗 Enabled seamless data sharing across hospitals
📈 Improved patient retention and loyalty
⚡ Reduced operational inefficiencies and repetitive processes
🔗 Enabled seamless data sharing across hospitals
Work Details
Key Learnings
🤝 Collaborated closely with fellow UX designers
🏥 Conducted primary research in real-world hospital settings
🔄 Designed and mapped end-to-end user flows
🧩 Strengthened my collaboration and teamwork skills
Let's
Collaborate
with
clarity.
Share your goals, and I’ll help shape the direction and guide your project forward with clarity and care.
©Raina Raval 2026, All rights reserved.
Medivault - A Platform to Access and Manage complete health history Anywhere
I designed a platform that brings all your health records: reports, scans, prescriptions, and medical summaries into one accessible place.
Sept 2024 - Nov 2025
Role
Product Designer
Role
Product Designer
Service
UX Research, UX Design
Service
UX Research, UX Design
TEAM
3 Designers
TEAM
3 Designers
Work Details
Overview
Healthcare applications carry an unusual design burden, the stakes of getting it wrong are rarely just inconvenient. This project was a full redesign of an existing healthcare platform serving two fundamentally different user groups: patients managing their own health journeys, and the clinical professionals responsible for their care.
The challenge wasn't simply improving usability, it was designing a single product coherent enough to serve both, without compromising the efficiency that professionals depend on or the clarity that patients need.
Healthcare applications carry an unusual design burden, the stakes of getting it wrong are rarely just inconvenient. This project was a full redesign of an existing healthcare platform serving two fundamentally different user groups: patients managing their own health journeys, and the clinical professionals responsible for their care.
The challenge wasn't simply improving usability, it was designing a single product coherent enough to serve both, without compromising the efficiency that professionals depend on or the clarity that patients need.
Work Details
The Problem
Medical records in traditional healthcare settings are fragile by design, physically misplaced, damaged over time, inconsistent across providers. For patients, this means critical information is unavailable precisely when it matters most: emergencies, referrals, transitions between care. For clinicians, it means time lost chasing records instead of delivering it. The core problem wasn't storage. It was reliability, ensuring the right information exists, in the right form, at the right moment.
Medical records in traditional healthcare settings are fragile by design, physically misplaced, damaged over time, inconsistent across providers. For patients, this means critical information is unavailable precisely when it matters most: emergencies, referrals, transitions between care. For clinicians, it means time lost chasing records instead of delivering it. The core problem wasn't storage. It was reliability, ensuring the right information exists, in the right form, at the right moment.
Work Details
Research
This research-intensive project brought together quantitative and qualitative methods, including interviews, contextual inquiry, and card sorting, to uncover user needs, behaviors, and insights that shaped the product experience.
This research-intensive project brought together quantitative and qualitative methods, including interviews, contextual inquiry, and card sorting, to uncover user needs, behaviors, and insights that shaped the product experience.
Work Details
Key Findings
Work Details
Stakeholders Journeys
We studied stakeholders journey based on our findings including the key stages to understand their pain points and define opportunity areas.
Work Details
Solution
A unified & role-based health records portal, a single platform through which patients and clinical professionals access and manage medical information from anywhere.
Rather than building separate products for each user group, the experience adapts by role: patients see a clear, personal view of their health journey, while professionals get the clinical depth and efficiency tools they need. One system. Two experiences. Zero compromise on either.
Work Details
Features
1. Role-based experience routing — one login, three entirely different products tailored to each stakeholder.
2. Unified verification layer — every record is authenticated before it enters the system, making the platform a trusted clinical source, not just storage.
3. Cross-institutional record access — patients, hospitals, and labs all looking at the same record, in the same place, for the first time.
4. Nominee access — a patient can designate someone to access their records on their behalf, designed specifically for emergencies.
5. Real-time notifications — every upload, verification, and record update triggers the right alert to the right stakeholder, closing the manual follow-up gap entirely.
Work Details
Business Impact
📈 Improved patient retention and loyalty
⚡ Reduced operational inefficiencies and repetitive processes
🔗 Enabled seamless data sharing across hospitals
📈 Improved patient retention and loyalty
⚡ Reduced operational inefficiencies and repetitive processes
🔗 Enabled seamless data sharing across hospitals
Work Details
Key Learnings
🤝 Collaborated closely with fellow UX designers
🏥 Conducted primary research in real-world hospital settings
🔄 Designed and mapped end-to-end user flows
🧩 Strengthened my collaboration and teamwork skills
Let's
Collaborate
with
clarity.
Share your goals, and I’ll help shape the direction and guide your project forward with clarity and care.
©Raina Raval 2026, All rights reserved.
Medivault - A Platform to Access and Manage complete health history Anywhere
I designed a platform that brings all your health records: reports, scans, prescriptions, and medical summaries into one accessible place.
Sept 2024 - Nov 2025
Role
Product Designer
Role
Product Designer
Service
UX Research, UX Design
Service
UX Research, UX Design
TEAM
3 Designers
TEAM
3 Designers
Work Details
Overview
Healthcare applications carry an unusual design burden, the stakes of getting it wrong are rarely just inconvenient. This project was a full redesign of an existing healthcare platform serving two fundamentally different user groups: patients managing their own health journeys, and the clinical professionals responsible for their care.
The challenge wasn't simply improving usability, it was designing a single product coherent enough to serve both, without compromising the efficiency that professionals depend on or the clarity that patients need.
Healthcare applications carry an unusual design burden, the stakes of getting it wrong are rarely just inconvenient. This project was a full redesign of an existing healthcare platform serving two fundamentally different user groups: patients managing their own health journeys, and the clinical professionals responsible for their care.
The challenge wasn't simply improving usability, it was designing a single product coherent enough to serve both, without compromising the efficiency that professionals depend on or the clarity that patients need.
Work Details
The Problem
Medical records in traditional healthcare settings are fragile by design, physically misplaced, damaged over time, inconsistent across providers. For patients, this means critical information is unavailable precisely when it matters most: emergencies, referrals, transitions between care. For clinicians, it means time lost chasing records instead of delivering it. The core problem wasn't storage. It was reliability, ensuring the right information exists, in the right form, at the right moment.
Medical records in traditional healthcare settings are fragile by design, physically misplaced, damaged over time, inconsistent across providers. For patients, this means critical information is unavailable precisely when it matters most: emergencies, referrals, transitions between care. For clinicians, it means time lost chasing records instead of delivering it. The core problem wasn't storage. It was reliability, ensuring the right information exists, in the right form, at the right moment.
Work Details
Research
This research-intensive project brought together quantitative and qualitative methods, including interviews, contextual inquiry, and card sorting, to uncover user needs, behaviors, and insights that shaped the product experience.
This research-intensive project brought together quantitative and qualitative methods, including interviews, contextual inquiry, and card sorting, to uncover user needs, behaviors, and insights that shaped the product experience.
Work Details
Key Findings
Work Details
Stakeholders Journeys
We studied stakeholders journey based on our findings including the key stages to understand their pain points and define opportunity areas.
Work Details
Solution
A unified & role-based health records portal, a single platform through which patients and clinical professionals access and manage medical information from anywhere.
Rather than building separate products for each user group, the experience adapts by role: patients see a clear, personal view of their health journey, while professionals get the clinical depth and efficiency tools they need. One system. Two experiences. Zero compromise on either.
Work Details
Features
1. Role-based experience routing — one login, three entirely different products tailored to each stakeholder.
2. Unified verification layer — every record is authenticated before it enters the system, making the platform a trusted clinical source, not just storage.
3. Cross-institutional record access — patients, hospitals, and labs all looking at the same record, in the same place, for the first time.
4. Nominee access — a patient can designate someone to access their records on their behalf, designed specifically for emergencies.
5. Real-time notifications — every upload, verification, and record update triggers the right alert to the right stakeholder, closing the manual follow-up gap entirely.
Work Details
Business Impact
📈 Improved patient retention and loyalty
⚡ Reduced operational inefficiencies and repetitive processes
🔗 Enabled seamless data sharing across hospitals
📈 Improved patient retention and loyalty
⚡ Reduced operational inefficiencies and repetitive processes
🔗 Enabled seamless data sharing across hospitals
Work Details
Key Learnings
🤝 Collaborated closely with fellow UX designers
🏥 Conducted primary research in real-world hospital settings
🔄 Designed and mapped end-to-end user flows
🧩 Strengthened my collaboration and teamwork skills
Let's
Collaborate
with
clarity.
Share your goals, and I’ll help shape the direction and guide your project forward with clarity and care.
©Raina Raval 2026, All rights reserved.